CONFERENCE OMBUDS SERVICES

Hello and thank you for visiting my website. 

 

Your organization has provided its members with Conference Ombuds Services for your upcoming conference.  This action is taken to support your organization's policies, and conference code of conduct.

 

As your Conference Ombud, I will be available at the conference and serve as an independent, neutral, off-the-record, and confidential resource for conference attendees to discuss any concerns you may have concerning conference-related behaviors and activities.  I'll be able to provide information confidentially and will provide a safe place for you to discuss your concerns in a confidential way to explore options for any further action.  As your Conference Ombud I will not, however, be authorized to serve as a place where notice of claims can be given to your organization and I will not have responsibility or authority to investigate any issues raised. 

 

In addition to serving as a resource to assist individuals attending the conference, I will - without breaching the confidentiality of any communications by anyone using my services - provide your organization with feedback on the nature of issues raised at the conference and any insights or observations about systemic issues relating to the conference or to the organization in order to better serve members.

 

You can learn more about the Ombuds role below.  Please feel free to book an appointment with me by using the "Book Now" button.  I look forward to meeting you.

A Conference Ombud can:

  • Be a sounding board and offer perspective and advice about conference-related concerns

  • Provide you with information about how to manage challenging conversations and resolve a matter informally 

  • Answer questions and provide information to help you assess your options (not legal advice)

  • Refer you to the appropriate individual to file a formal complaint or grievance

  • Mediate conflicts and facilitate conversations if all participants are willing to do so

A Conference Ombud cannot:

  • Make or change an Organization's policy, rule or decision

  • Provide legal advice or representation

  • Testify in formal proceedings

  • Conduct investigations 

Still have questions?

Contact me:

Israela Brill-Cass

 

iabrillcass@fixerrr.com or 508.889.2675

 

As a member of the International Ombudsman Association (IOA), I subscribe to the IOA’s Code of Ethics and

Standards of Practice (both available in multiple languages).

 

The most important principles of my work as an Ombud are:

 

1. Confidentiality – the purpose of the Conference Ombud is to create a safe space for members to share their concerns, examine issues and identify and consider potential options.  I’ll hold all communications confidential, which means that I won’t share the name of anyone who speaks with me or share what we discuss in an identifying way unless you give me explicit permission to do so.  The only exception to this confidentiality is if I feel there is an imminent risk of serious harm in which case I’ll notify an appropriate individual or authority.

2. Independence – the Conference Ombud is independent and outside of the organization's administrative structure.  As Conference Ombud, I report directly to the leadership and/or board however because confidentiality is so important, the only “reporting” that I’ll do will be in the form of post-conference feedback to identify ares of concern and issues that the organization should address to better serve its members . Reporting will not include any identifying information about individuals or issues that have been shared with me. 

3. Neutrality/Impartiality - the Conference Ombud is an impartial third-party whose role is to offer objective assessments of any concerns raised and provide information about what solutions might be available.  I have no authority to take action or advocate on anyone’s behalf and I can’t compel anyone to respond. 

4. Informality – a Conference Ombud is an informal resource for members and as such I don’t make decisions on behalf of the organization, I cannot override any decisions already made by the organization and I cannot formally advise any individual or group within the organization.  I don’t maintain any permanent records of confidential communications and I can’t participate in any formal adjudicative or administrative process regarding concerns brought to my attention. My role is to listen and offer perspective and information only.

Boston MA, RI and CT

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