MISSION

In my more than 20 years as a conflict and negotiation professional my goal has always been the same: to help people recognize their options, give them the tools they need to succeed and help them stand up for themselves without knocking others downTM.

Awards and recognitions are great but what really matters to me is what clients say about me and that they feel comfortable coming back and recommending me to others. That doesn't come with a badge, but it really doesn't need to.  

Don't see the type of service or training you're looking for?  Contact me and we'll make it happen.  I'm always happy to talk about new ways to support, empower, train and fix.

ABOUT ME

I have over 20 years of experience as an attorney, mediator, facilitator, trainer, ombuds and consultant. In 2015 I launched my company, fixerrr - the 3 r’s stand for rethink, respond and resolve - to help individuals, groups and organizations recognize their strengths, assess their options and gain the tools they need to succeed.

 

Since 2004, I’ve taught negotiation (including culture and gender in salary negotiation), conflict communication, dispute resolution, and mediation in both the public and private sectors for such clients as Harvard T.H. Chan School of Public Health, Tufts Women in Medicine and Science, MassMutual (Society of GrownUps), MIT, Arabella Advisors, the Mass. Society of CPA’s, the American Bar Association, the Mass. Bar Association, the Administrative Office of the Trial Court, the Mass. Legal Recruitment Association and Mass. Continuing Legal Education.  As a faculty member in the Communication Studies Department at Emerson College, since 2012 I’ve taught courses in Conflict and Negotiation, Persuasion, Mediation, Advocacy and Pre-Law. In 2017 I became Wesleyan University's first Ombudsperson, serving as a resource for approximately 900 faculty and staff members on their Connecticut campus.

 

In 2011-2012 and 2015-2016, I was recognized as a New England Super Lawyer, a list published annually by Boston Magazine and Thompson-Reuters of lawyers viewed by their peers as being in the top 5% of the profession, and named one of the Top Women Attorneys in Massachusetts, in 2013 and 2016.  I have authored and been interviewed as an authority for several articles on conflict management, employment, negotiation and mediation issues in publications ranging from the ABA Journal, the Family Mediation Quarterly, and the BBC Capital (twice). I’m also a contributing author to the books, Mediation: A Practice Guide for Mediators, Lawyers, and Other Professionals (MCLE, Nov. 2013) and “Pretrial Litigation Primer: Alternative Dispute Resolution” part of the Build Your Practice Series (MCLE, 2009, 2011).

 

I have designed, managed and served as a neutral for conflict resolution and workplace communication programs for the Massachusetts Superior Courts, the Commonwealth of Massachusetts, federal agencies, institutes of higher education and private corporations. I’m proud to have created the first federally funded Agricultural Mediation Program in New England to help local cranberry growers. I'm also proud to be a Community Leader and Champion Volunteer for Cradles to Crayons, a non-profit organization, and a vocal advocate against breed specific legislation. I'm a cum laude graduate of both Brandeis University and Suffolk University Law School.

Curriculum Vitae

It's long, it's exhaustive and it makes me feel older than I am but if you're looking for my complete, up-to-date CV, you'll find it here.

Memberships

International Ombudsman Association and

IOA Contract Conference Ombuds Task Force

East Coast Ombuds Group

New England Association for Conflict Resolution

Rhode Island Bar (since 1994)

Rhode Island Bar Association (since 1994)

Massachusetts Bar (since 1993)

Interviews and Publications
Awards and Grants

iabrillcass@fixerrr.com

508.889.2675

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